Terms & Conditions

1. Agreement to these Terms

These Terms & Conditions (the "Terms") govern your access to and use of the SkyMesh Local™ platform, websites, applications, dashboards, and related services (collectively, the "Platform"). By creating an account, listing inventory, placing an order, or accepting a flight assignment, you agree to be bound by these Terms.

If you use the Platform on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to that business.

2. The Platform is a multi-sided marketplace

SkyMesh Local is software that connects three independent parties: local merchants who list goods, consumers who purchase them, and licensed regional drone (UAS) operators who fly delivery missions. SkyMesh Local is not a retailer, not a common carrier, and not an air carrier. We do not own, sell, inspect, or take custody of merchant goods, and we do not own or operate aircraft.

Contracts for the sale of goods are formed directly between the merchant and the consumer. Contracts for aerial transport are formed directly between the merchant and/or consumer and the assigned flight operator. SkyMesh Local provides the routing, deconfliction, verification, and record-keeping software that supports those relationships.

3. Merchant agreement

Merchants are solely responsible for the accuracy of listings, including weight, dimensions, price, stock, restricted-item status, and product safety and labeling. Merchants must not list items that are hazardous, illegal, regulated for air transport, perishable beyond safe flight time, or otherwise prohibited by applicable law.

Merchants must complete the Pack-to-Pod verification step for every dispatch, confirming payload balance and packaging type. A merchant that dispatches an unbalanced, unsecured, over-weight, or over-dimension payload assumes full responsibility for any resulting loss, damage, injury, or mission abort.

Eligibility limits: items must weigh 5.0 lbs or less and fit within 24 x 18 x 12 inches. The Platform automatically flags non-conforming items as ineligible; merchants may not attempt to circumvent those controls.

3A. Merchant Agreement — Schedule A (binding on all listing merchants)

Acceptance. By selecting a membership plan, completing onboarding, or listing any item, the merchant ("Merchant") enters into this Merchant Agreement with SkyMesh Local ("SkyMesh"). The acceptance timestamp is recorded on the Merchant's account and is the operative date of this Schedule A.

Eligibility and coverage. Membership is offered only for store locations inside a published active service corridor. If a Merchant's location later leaves active coverage, SkyMesh will pause billing for that location rather than charge for a corridor it cannot fly.

Per-location licensing. A membership entitles the Merchant to operate one physical store location on the Platform. Each additional location requires its own membership at the then-current rate. Merchants may not share credentials, catalogs, or dispatch capacity across unlicensed locations.

Fees and billing authority. The Merchant authorizes recurring charges for the selected plan, per-location fees, any optional Featured Placement add-on, and a $3.00 platform routing fee per completed aerial dispatch. Charges are billed through the Platform's payment processor. Charter rates remain locked for the charter term stated at sign-up; Standard rates may change on 30 days' written notice.

Order acceptance and prep time. The Merchant will confirm or decline each order within its published prep-time window, keep stock counts current, and cancel promptly when an item is unavailable. Chronic late packs, silent cancellations, or unfulfilled orders are grounds for suspension.

Payload preparation. The Merchant will package each order in an approved pod-compatible container, verify balance and closure, attach the order identifier, and complete Pack-to-Pod attestation truthfully. Falsifying weight, dimensions, balance, or contents is a material breach.

Prohibited items. The Merchant will not list or dispatch firearms, ammunition, explosives, compressed gas, flammables, corrosives, lithium cells outside approved packaging, controlled substances, live animals, human or medical specimens outside a separate written program, cash or bearer instruments, or any item restricted from air transport.

Alcohol, tobacco, and age-restricted goods. These may be listed only where lawful, only with SkyMesh's prior written approval, and only with an approved age-verification method at release. The Merchant remains the licensed seller of record.

Merchant is the seller of record. Title and risk of loss for goods pass from the Merchant at payload release confirmation. The Merchant is responsible for its own product warranties, recalls, sales-tax collection and remittance, labeling, and consumer-protection compliance.

Refunds and disputes. The Merchant will honor a clear refund and replacement policy for damaged, incorrect, or undelivered goods. SkyMesh may debit a future payout to fund a refund the Merchant owes and has not issued after notice.

Payouts. Net proceeds are the gross sales for the payout period less platform fees, routing fees, refunds, and chargebacks. Payouts are issued on the published schedule to the verified payout account on file. The Merchant is responsible for the accuracy of its banking and tax details and for any fees caused by incorrect details.

Insurance. The Merchant will maintain commercial general liability coverage of at least $1,000,000 per occurrence, plus product liability coverage appropriate to its category, and will provide a certificate on request.

Data and catalog license. The Merchant grants SkyMesh a non-exclusive, royalty-free license to display its store name, logo, product listings, photographs, and pricing on the Platform and in marketing for the Platform, for the term of this Agreement plus a reasonable wind-down period.

Compliance and audit records. The Merchant will retain records supporting its safety attestations for at least 24 months and will cooperate with any incident investigation, including by SkyMesh, an operator, an insurer, or a regulator.

Term, suspension, and termination. This Agreement runs month to month with the Merchant's membership. Either party may terminate at the end of a billing period. SkyMesh may suspend immediately for safety risk, prohibited items, falsified attestations, fraud, or non-payment. On termination, listings are removed, final payouts are issued after the standard dispute window, and accrued fees remain due.

Indemnity. The Merchant will defend and indemnify SkyMesh and its operators against claims arising from its goods, listings, packaging, attestations, tax obligations, or breach of this Agreement.

Independent parties. Nothing in this Agreement creates a partnership, joint venture, franchise, employment, or agency relationship. The Merchant sets its own prices, hours, catalog, and staffing.

4. Consumer terms and drop zones

Consumers must designate an accurate drop zone, disclose overhead and ground hazards (including power lines, pools, trees, structures, animals, and people), and maintain a clear, lawful landing area that they own or have permission to use.

Consumers are responsible for keeping people, pets, and property clear of the landing area during approach and release. A delivery may be delayed, rerouted, or aborted at the operator's discretion for any safety reason.

Proof of delivery is completed with a one-time passcode and a downward-camera snapshot. Once payload release is confirmed, custody transfers to the consumer.

5. Flight operator obligations

Flight operators represent and warrant that they hold and maintain all required certifications, authorizations, waivers, registrations, and insurance for commercial unmanned aircraft operations in each area they serve, including all applicable FAA and state or local requirements.

Operators are solely responsible for airworthiness, crew qualification, pre-flight checks, airspace authorization, and compliance with all flight rules. Operators must record mission events accurately in the Platform's audit log.

6. Aerial delivery disclaimer and weather

Autonomous aerial delivery is inherently subject to weather, airspace, wildlife, radio interference, geofence restrictions, and equipment conditions. Delivery windows, ETAs, altitudes, and routes shown in the Platform are estimates generated by software and are not guarantees.

The Platform may pause, ground, delay, reroute, or abort deliveries at any time, including when wind or weather conditions exceed operational thresholds. No party is liable to you for a safety-driven pause, abort, or reroute.

7. Fees, subscriptions, and payments

Merchant membership is offered as a Charter (early) tier at $39.99 per month and a Standard (post-launch) tier at $79.99 per month, plus a per-transaction platform routing fee of $3.00 for each completed aerial dispatch. Charter rate locks apply to the account for the charter term as described at sign-up.

Subscriptions renew automatically until cancelled. Fees are non-refundable except where required by law. Payment processing is performed by our third-party payment processor, and you agree to their terms. Taxes are your responsibility unless stated otherwise.

8. Acceptable use

You may not misuse the Platform, including by scraping, reverse engineering, interfering with dispatch or deconfliction logic, falsifying safety attestations, spoofing coordinates, tampering with proof-of-delivery, or using the Platform to violate any aviation, export, consumer-protection, or privacy law.

9. Intellectual property

SkyMesh Local™, the SkyMesh Local marks, the Platform software, interfaces, documentation, and all associated intellectual property are owned by SkyMesh Local and its licensors. No license is granted except the limited, revocable, non-exclusive right to use the Platform as intended. White-label deployments are governed by a separate written agreement.

10. Disclaimers and limitation of liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKYMESH LOCAL IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST GOODWILL, PROPERTY DAMAGE, OR PERSONAL INJURY ARISING FROM GOODS SOLD BY A MERCHANT OR FLIGHTS CONDUCTED BY AN OPERATOR. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNTS YOU PAID TO SKYMESH LOCAL IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Release and indemnification

You release SkyMesh Local from claims arising out of disputes between marketplace participants, including product defects, non-delivery, damage on landing, and operator conduct. You agree to indemnify and hold SkyMesh Local harmless from any third-party claim arising out of your listings, your goods, your flights, your drop zone, or your breach of these Terms.

12. Suspension and termination

We may suspend or terminate access immediately for safety risk, suspected fraud, regulatory requirement, or breach of these Terms. You may cancel at any time; cancellation takes effect at the end of the current billing period.

13. Governing law and disputes

These Terms are governed by the laws of the state in which SkyMesh Local is organized, without regard to conflict-of-law rules. The parties will attempt good-faith resolution before initiating a claim, and disputes will be resolved in the courts or arbitral forum designated in your account agreement.

14. Changes and contact

We may update these Terms; material changes will be posted here with a new effective date, and continued use constitutes acceptance. Questions about these Terms can be sent through the SkyMesh Local Contact page.